These terms of the order in no way affect your statutory rights as a consumer. No contract will subsist between you and Jeeves & Jericho for the sale by it to you of any product unless and until Jeeves & Jericho accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Jeeves & Jericho sends the e-mail to you (whether or not you receive that e-mail). Jeeves & Jericho reserves the right to refuse any order which is deemed to have not been conducted in the correct way or where any foul play may have taken place. Jeeves & Jericho also retains the right to not complete any order it wishes to do so providing that the monies have not been taken or a full refund is given. By placing an order and giving credit card details on our secure server you the consumer is bound and contracted to complete the sale unless Jeeves & Jericho decides otherwise.
Jeeves & Jericho Refund Policy
If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.
Jeeves & Jericho take credit card orders from most major credit cards (Visa, Mastercard and American Express). All payment transactions conducted through our website are handled and transacted through Stripe.com dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please visit www.stripe.com for further information.
Jeeves & Jericho will on occasion offer additional discounts or multi-buy promotions on its products. Such offers are provided at our
discretion and as such, we reserve the right to amend our terms and
conditions and/or discontinue the offer at any time. This does not
affect your statutory rights.
Expect delivery of your order within 28 days although most items will be dispatched within 48 hrs and received within 36-72 hrs. We dispatch our products to you using either DPD, DHL or Palletline depending on the weight of the consignment and delivery address. Each option has its own stated delivery time frame. If we cannot deliver the goods within this time we will tell the customer immediately and agree on another time for delivery. If we cannot agree on another time, we will offer the consumer a refund. Delivery prices are priced on weight and will be added automatically when an order is placed. This will be broken down into the component of price and delivery charge. The final price will be in pounds sterling (unless otherwise stated).
You as the consumer are given the right to cancel as required by the Distance Selling Regulations (to not include chai that has been produced to your personal specification in regard to labelling.) You the consumer have the right to cancel your order without giving a reason. The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. You the consumer can be asked to return and pay for the cost of returning the goods. Further information on this can be found on the Department of Trade and Industry website at this link Items must be returned in the condition they were sent in and be unopened.
We will in every case acknowledge complaints within 5 working days. We will in every case advise the consumer how long it will take to resolve the complaint. We will in every case keep the consumer informed throughout the process
Copyright & Trademarking
Jeeves & Jericho is a registered trademark that is solely owned by Ue Coffee Roasters Ltd and as such all concept imagery, branding, copy and website content is protected by law. Any unauthorised use is strictly prohibited and any person or parties using any content without prior written approval will render themselves open to prosecution.